Hey, are you looking for how to cancel ATT Uverse? You have come up to the right place for that to know how. In this informative article, we will walk you through the step by step process to cancel ATT Uverse service. Just hang on until the last to know more about the canceling process and related essential info. Let’s dive into the topic.

Before canceling ATT Uverse, let’s know about some extra terms and info about the cancelation.

Additional cancelation info and terms

  • If you joined through promotion and canceled before the end of your service commitment, you may have penalties and additional fees.
  • The cancelation request which will receive on holiday will be handled by the next regular business day.
  • The cancelation request which will receive on weekends will be handled during weekend operation hours. It can vary according to the region.
  • If you have an email account and you would like to cancel the service and delete the email account, you will require waiting 30-60 days to delete that.


For DIRECTV Customers

  • The DIRECTV customers have to contact the DIRECTV customer service to know when your contract ends.
  • If your account were deactivated because of not maintaining the minimum programming requirements, you would have to give a deactivation charge. If you want to cancel the service you have to give the deactivation fee as well.
  • When your DIRECTV service is canceled under the terms of the DIRECTV Customer Agreement, all unpaid prices are billed to the method of payment they currently have on file.

Cancel ATT Uverse service

How to cancel ATT Uverse

Cancelling ATT Uverse service is a process which AT&T won’t allow their users to complete online. The simplest way to cancel ATT Uverse service is to call the AT&T customer representative and going through step by step over the phone. If you seriously want to cancel the service, you will have resisted the offers you are going to get from them. Now, to cancel ATT Uverse go through these steps below:

  • You’ll have to call att cancel service number at 800-288-2020 to cancel your Uverse service.
  • Make sure you have particular account information on hand before you call, including your account number. This should be the top of your most recent Uverse bill.
  • As the representative will most likely ask about the services within your U-Verse bundle, Keep that bill nearby.
  • Verify some details regarding your personal information as the AT&T want.

Important note!

Keep in mind that the representative from the AT&T will try to keep your service most probably. They will provide you plenty of promotional offers and discounts. They can also offer you some promotion which may include signing in for a new u verse contract. If you really want to drop the service you have to reject all the offers.

Returning U Verse Equipment

Once you complete the cancelation process, you will receive a letter in the mail soon verifying your cancelation. Meanwhile, in the mail, they will ask you to return all u verse equipment including the router and DVR. The letter will summarize which equipment you need to ship back to them, where to mail it and when it’s due. This is because of when you pay for the Uverse service, you essentially rent the equipment.

How to cancel att internet service?

If you sought to cancel the att internet service, you have to make a call to the customer service number of att (800-288-2020). The owner has to make the call. If anyhow, you shifted your place suddenly or you are in a place, and you can’t make the call instead of yourself your friend can do that. In that case, you have to provide him all the information including the pin because the customer representative will need to verify your cancelation. You might need to provide your full name, the account number, the pin and the type of service that you are going to cancel. You will also require sending a private message to @ATTCares to gather all the details of your account. Unfortunately, you won’t be able to deactivate or cancel the service online or via mail. You have to do that by calling them.

Read also: How to Cancel PlayStation Vue: Complete Step-by-Step Tutorial

ATT Uverse Return Policy

The Consumer/individual responsibility users get 14 days to return or exchange their device after purchase, or you can count on the shipping date if the item is shipped. In that case, the corporate responsibility users get 30 days.

Device Condition

When you send back an item to AT&T-

  • The item must be containing the manufacturer’s original packaging.
  • The items must be like in new condition with no physical or water damage.
  • You must include original components such as the device, manual, battery, charger, a copy of the invoice or receipt, and any unopened software.

Note: if your device is not in anew condition or anything is missing, they may not accept your shipment.

They don’t accept exchanges or returns for

  • Cosmetic blemish items
  • Closeout items
  • Items which are not purchased directly from AT&T, or it’s dealers or retailers.
  • Prepaid refill cards and gift cards
  • Insurance replacement items

Note: if any device got a physical or liquid damage a credit would not be issued, and it cannot be returned. In that case, AT&T will send your ineligible device to your shipping address which is on the label. By the way, there will be no additional charge you have to bear for the return.

Service cancelation

If you have confirmed a Contract with a one-year or two-year service assurance, you will get 14 days after purchase to cancel your service without incurring an Att next Early Termination Fee (ETF). After the first fourteen days, the ETF is either $325 minus $10 for every full month of your Service Assurance that you complete; or $150 minus $4 for each full month of your Service Assurance that you complete.


In summary, there is no other way to cancel ATT Uverse Service without calling the customer care directly. If you really want to cancel the service then call the customer care and ignore all the offer they provide you.

In this article, we walked you through the canceling process of AT&T U-Verse service and so on. We hope you get that clearly and benefit from it. Keep supporting us because without your support we can’t move on. Thank you very much for going through the article. Let us know your opinion about it. Take care and spread the goodness.

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